Shipping for orders valued at $200.00 or more is free. You may add parts or most smaller items at the same time as purchasing a vahicle for the free shipping on them also. Any parts bought individually will not be covered under the free shipping.
Shipping will be done by postal service by default unless different means is arranged and agreed upon before hand.
Shipping will be in padded bubble envelope for small parts and bubble wrapped in box for larger parts and fragile parts. Vehicles will ship in manfacturers packageing with insurance and will require a signature. All items will be shipped using fastest means possible and we will ship five (5) days a week.
Returns must be arranged and agreed to before shipping back and must be accompanied with an RMA (Return Merchandise Authorization) number. Any warrenties must be delt with by the manufacturer unless arranged before hand.
Items returned must be in as-new conditions with the packing slips, manuals, accessories and all other items intact in original packaging. Returned merchandise must be received from our customer before we will process and ship out any replacement. All merchandise should be returned to us by shipping carriers with safe method which provides proof of shipment (just in case your item does not reach us. so you can check with your local shipping carrier.) We will not responsible for the lost of returned merchandise in shipping.
Shipping and handling charges for all orders when an item is returned are non-refundable, as we have paid the Post Office to send the shipment and the Post Office will NOT refund the postage cost back to us after they processed the shipment. Customers will be responsible for the return shipping cost to send return back to us. For returned merchandise that is found to be genuinely defective, we ship out replacement for free (we pay for the replacement shipping cost) and will not charge additional shipping and handling fees.
Refunds or partial refunds will be given at our discretion if there was an over payment made. Meaning if you checked out with 8 items and paid $16.00 shipping which were all small enough to ship for $8.00, you will get a refund. On the other hand, if you were charged $8.00 and the post office tells us $16.00 you will be given a choice for full refund or paying the difference.
If an order is placed and then a refund is requested for any reason it could take upto three days for us to process the refund, this is non negotiable.
RedcatCanada is not responsible for any items once they leave our hands.